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Blogs

Communications

Best VoIP Phones for Small Business: The 2020 Buyers Guide

Should you get VoIP for your small business? When it's time to choose a voice system platform, Twinstate Technologies makes it easy to discover...

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Communications

Keep Your Business Phone Online with Diverse Routing

A recent storm in New Hampshire caused thousands to lose power and resulted in the third major phone outage of the month. If you depend on stable...

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Communications

Training Call Center Agents: Cultivate Super Agents

The nature of work is undergoing rapid changes brought on by evolving technologies and the entrance of generation z into the workforce. How will...

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Communications

Team Collaboration Software: Why is Microsoft Teams Growing so Fast?

Microsoft Teams entered the team collaboration software market just over two years ago, in that time the platform has experienced tremendous...

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Communications

Communication Channels and the Contact Center

There's no question that the face of customer service changes significantly with the emergence of new communication technologies and their...

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