As technology advances, naturally, software, systems, and devices need to update with the times or be replaced with newer models. This was the case with the Village of Massena when Lisa Tyo, Account Clerk for the Village of Massena, realized that the municipality was depending on two servers that were old and outdated for all of their data backups.
Receiving alerts that the servers were full and had to manually clean out data on a regular basis, Lisa knew that it was time to take action. It was with her efforts that the Village Board approved Lisa reaching out to a professional service provider who could assist in resolving their issues.
With Twinstate selected as their new IT partner, professionals were sent to the Village offices to fully diagnose the issues within the municipality. After replacing the old servers with brand new models and migrating the Village’s system from Microsoft Exchange to Office 365, Lisa and other members who work in the Village offices could rest easy.
Not only did Twinstate engineers work on location to ensure the new system was set up properly, but those same professionals have been available since the migration to follow up on any questions that the staff might have and to ensure that the system continues to operate correctly.
To find out more about how Twinstate Technologies helped the Village of Massena, New York, read our Success Story.